Shipping policy
Last updated July 25, 2026 · Applies to ziusjewels.com
Ships to: Worldwide · Production time: ~10 business days · Delivery time: ~10 business days · Contact: ziusjewels@gmail.com
1. Where We Ship
Zius Jewels ships worldwide. Every piece is made to order, so shipping begins once production is complete rather than immediately after checkout.
2. Production Time
Because each piece is crafted and, in most cases, personalized to order, please allow approximately 10 business days for production before your order ships. Complex custom pieces may occasionally take longer; if that applies to your order, we will contact you directly.
3. Shipping Time
Once your order leaves our workshop, please allow an additional 10 business days for worldwide delivery. Total time from order to delivery is typically around 20 business days. Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, or events outside our control.
4. Shipping Costs
To confirm: add your current shipping rates or free-shipping threshold here so this section reflects what’s actually configured at checkout.
Shipping costs are calculated at checkout based on destination and are shown before you complete your purchase.
5. Customs, Duties & Import Taxes
For orders shipped outside the United States, your order may be subject to import duties, customs fees, or local taxes levied by your country. These charges are determined by your local customs authority and are the responsibility of the recipient. We are unable to predict these charges or mark international orders as a “gift” to avoid them.
6. Order Tracking
You will receive a shipping confirmation email with tracking information as soon as your order ships. If you do not receive this email, please check your spam folder before contacting us at ziusjewels@gmail.com.
7. Delivery Issues & Lost Packages
If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier office first, then contact us within 14 days of the delivery date so we can investigate. If a package is lost in transit, we will work with the carrier to locate it or arrange a replacement or refund at our discretion.
8. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. If you notice an error, contact us immediately — we can only make changes before an order enters production.
9. Contact Us
Questions about shipping can be sent to ziusjewels@gmail.com.